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Complaints Procedure

You should follow the firm’s complaints procedureas set out in the client care letter, in the first instance. If, however, you do not feel satisfied at the outcome of this procedure then you can complain to either the Legal Ombudsman or the Solicitors Regulation Authority.

Complaints are divided into two categories

  • Customer Service
  • Conduct

If you wish to complain about customer service then please contact the Legal Ombudsman

The Legal Ombudsman - 0300 555 0333 - enquiries@legalombudsman.org.ukwww.legalombudsman.org.uk or write to them at PO Box 6806 Wolverhampton WV1 9WJ.

If you wish to complain about a solicitor’s conduct them please contact the Solicitors Regulation Authority

SRA – 0370 606 2555 – complaints@sra.org.ukwww.sra.org.uk – or write to them at The Cube, 199 Wharfside Street, BirminghamB1 1RN