You should follow the firm’s complaints procedureas set out in the client care letter, in the first instance. If, however, you do not feel satisfied at the outcome of this procedure then you can complain to either the Legal Ombudsman or the Solicitors Regulation Authority.
Complaints are divided into two categories
- Customer Service
If you wish to complain about customer service then please contact the Legal Ombudsman
If you wish to complain about a solicitor’s conduct them please contact the Solicitors Regulation Authority